FAQs

• What is Do Some Good?
• Who created the app?
• Do I have to be an Orange customer to use the app?
• Is the app free?
• Have Orange’s partner charities paid for the development of the app?
• How did you decide which actions to choose?
• Can I complete actions more than once?
• Why did you create it?
• How will I find out what impact my volunteering has had?
• On which smartphones can I download Do Some Good?
• On which Blackberry Handsets can I download Do Some Good?
• I can’t find the app on my Blackberry?
• On which Nokia handsets can I download Do Some Good?
• Are new actions going to be added?
• How can charities get involved?
• Can I give you feedback on the app?

• What is Do Some Good?

  Do Some Good is an app that lets you do bite-size actions on your mobile in five minutes or less to make a difference to the things you care about. It offers a number of actions that let you easily volunteer at a time and place that suits you. With lots of people doing small actions we can create a big impact for charitable organisations.

• Who created the app?

  Orange created and developed the app, but we’ve worked with our partner organisations throughout the whole journey to co-create the first actions on the app.

• Do I have to be an Orange customer to use the app?

  No. We want to make sure as many people can use the app as possible, so we’ve made it available to people on any network.

• Is the app free?

  Yes. The app is free to download from the Apple App Store. However, if you don’t have a contract that includes internet access, you may be charged for the data you use when you complete the actions. You can check with your network provider to make sure.

• Have Orange’s partner charities paid for the development of the app?

  No. Orange has financed the development and launch of the Do Some Good app. Charities are likely to have incurred some costs for the time, creative input and technical management they put into launching their action on the app.

• How did you decide which actions to choose?

  We created an online community (www.mobilevolunteering.co.uk) where we invited developers, charities, and other people to submit ideas for votes and comments. The submissions were reviewed, and the best ones were developed into the actions we’ve currently got on the app.

• Can I complete actions more than once?

  It depends on the action. Some actions, like the surveys for Sustrans and Samaritans, ask you what you think about different issues. You can only take these sorts of actions once, as it wouldn’t make much sense for you to submit the same opinions again. You can complete other actions, such as uploading photos or tagging locations, as many times as you like, as each action you complete will help these organisations every time you do it.

• Why did you create it?

  At Orange, we have a heritage of volunteering and we’re committed to enabling people to volunteer. We wanted to create an easy way for people to volunteer, so they can make a positive difference wherever it suits them.

• How will I find out what impact my volunteering has had?

  Every time you do an action the charity informs you of the impact you are having for them. You can also see the impact of everyone’s actions added together, are shown on our good news section of the website and on the charities’ websites.

• On which smartphones can I download Do Some Good?

  You can download the app using iPhone, BlackBerry, Nokia and Adroid phones. Have a look to see which handsets are compatible in specific FAQ answers.

• On which Blackberry Handsets can I download Do Some Good?

  BlackBerry devices that are compatible are the Curve 8520, Curve 9300, Bold 9700, Bold 9780 and Torch 9800.

• I can’t find the app on my Blackberry?

  If you have a Blackberry Curve 8520 and you cannot find the Do Some Good app, you will need to upgrade your phone software to version 5.0. then off you go! It’s easy. If you don’t know how, find out more information at http://us.blackberry.com/update/

• On which Nokia handsets can I download Do Some Good?

  Nokia devices that are compatible are the Nokia N8, Nokia C7, Nokia E7, Nokia C6-01.

• Are new actions going to be added?

  Yes - we’ll be launching new actions throughout the year, so keep an eye out.

• How can charities get involved?

  We’re always on the lookout for more charities to help through mobile volunteering. If you have an idea for an action for your charity, please fill out the form on our partners page. We’ll be in touch to see how we can work together.

• Can I give you feedback on the app?

  Of course – we’d love to hear your thoughts on how we can make the app better. Send your suggestions along to DoSomeGood@everythingeverywhere.com